Tutorial Videos

FAQ

Last updated on September 22 2015

I accidentally denied Cute CUT access my photos & videos, how can I change it?

Please don't worry, it is easy to turn it on. Open the Settings on your device, and select "Privacy" in the list, then select Photos. In the Photos page, find Cute CUT, then check the permission on.

I get "Cannot Decode" error when I want to save my movie to Photos library, Why?

The reason for the cannot decode error is probably one video used in your movie is not compatible with Cute CUT. Some game play videos captured by screen recorder also have this issue. Please follow the steps below to re-encode the video before you add it into your movie for editing.

1) Create a new movie in Cute CUT.
2) Add the video into the new movie.
3) Do NOT trim the video. Export the movie to the Photos library.

Thus you get the output video (re-encoded video) in the Photos library. After that you can use it in your other movies.

Why when I open my movie, it shows "Load Error"?

Starting from version 1.5, Cute CUT does not copy and compress the video that picked from the Camera Roll. So if you delete the original video from the Camera Roll, Cute CUT will fail to open and load it. And it will display as "Load Error".

How can I determine a suitable cover image for my movie in Movies page?

Cute CUT uses the current video screen image in Video Editing page as movie cover before you return to Movies page. So please make sure seek your movie screen to an image that you like before you exit from Video Editing page.

How to export and import movie projects?

* For version 1.5 and later.

To archive your movie project on your computer or to transfer it to Cute CUT on another compatible iOS device (such as iPad or iPhone), you must first send the project to iTunes.

1. Follow the steps below to export a movie project:

1) In the Cute CUT Movies page, tap the "Edit" button on the top-right corner. The page enter into editing state.
2) Scroll the page to make the project you want to export visible. Then tap the "Send" button [].
3) Thus the movie project will be sent to iTunes. Tap OK when Cute CUT indicates that export is complete.
4) On your Mac or PC, plug your device in and select it in iTunes.
5) At the top of the screen, select "Apps".
6) Scroll down till you see "File Sharing".
7) Select Cute CUT, and you will see the generated project file (named as Xxxxx.cutecutproject) at right.
8) Select the generated project file, then click the "Save to..." button. Save the file to your computer in a place where you can find it easily.

If you created a movie project on an iOS device (such as iPad or iPhone) and exported the project to your computer, you can then import the project to another compatible device through iTunes.

2. Follow the steps below to import a movie project:

1) On your Mac or PC, plug your device in and select it in iTunes.
2) At the top of the screen, select "Apps".
3) Scroll down till you see the "File Sharing" section. Then select Cute CUT in the apps list.
4) Click the "Add" button below the Cute CUT Documents pane. In the window that appears, navigate to the project file (name like Xxxxx.cutecutproject) that you want to add.
5) Select the file, then click "Open" to copy the file to your device. The file appears in the Cute CUT Documents pane when copying is complete.
6) Open Cute CUT on your device. In the Movies page, tap the "Edit" button on the top-right corner. The page enter into editing state.
7) Again on the top-right corner, find the "Import" button [], then tap it.
8) Select the added project file in the popup list. The project appears in the Movies page when importing is complete.

How to export and import movie projects?

* For versions prior to 1.5. Compatible with version 1.5 and later.

If you delete Cute CUT from your device, all your movie projects will be deleted as well. If you want to keep the movie projects that you created, you must export them before deleting Cute CUT from your device.

1. Follow the steps below to export movie projects:

1) On your Mac or PC, plug your device in and select it in iTunes;
2) At the top of the screen, select "Apps";
3) Scroll down till you see "File Sharing";
4) Select Cute CUT, and you will see a folder named "Projects" at right;
5) Click on "Projects", then select "Save to..." button. Thus all movie projects will be saved.

2. Follow the steps below to import movie projects:

1) On your Mac or PC, find the "Projects" folder that you saved before.
2) Compress the "Projects" to a zip format file. Now you get "Projects.zip" file.
3) In iTunes "File Sharing" area, select Cute CUT.
4) Select "Add..." button to add the Projects.zip into Cute CUT.
5) Now restart Cute CUT on your device. You will be asked to import movie projects. After imported, you will see all your movies in the Movies page.

* Please note, when importing movie projects, all same name movies on your device will be overwritten.

How can I add some pictures, videos or music from my computer into Cute CUT for editing?

The File Sharing folder can help you import media files from other apps or from your computer into Cute CUT.

1. Add from other apps

If you can find an "Open in other app..." option in the other app, you can use it, then select Cute CUT in the list, thus the selected file can be import into Cute CUT's File Sharing folder. And then you can choose it to add into your movie.

2. Add from my computer

You can also import files from your computer into Cute CUT's File Sharing folder. If so, you need to connect your iPhone/iPad to your computer via USB cable. Then open iTunes on your computer. In iTunes, select your iPhone/iPad, then select Apps on the top pane. In the Apps page, scroll down to the File Sharing section, then select Cute CUT in the apps list. Below the Documents pane, click the Add... button, you can copy media files into the Cute CUT's File Sharing directly. After copied, you can choose the files to add into your movie in Cute CUT.

How to install custom fonts into Cute CUT

Cute CUT supports custom fonts with TTF, OTF and TTC file extensions. Please follow the steps below to install custom fonts into Cute CUT.

1) Connect your iPhone/iPad device with your Mac or PC using the USB cable.
2) Open iTunes on your computer. And select your device in iTunes.
3) On the top pane of iTunes, select Apps. Scroll down in the Apps page till you see "File Sharing".
4) Select "Cute CUT" from the File Sharing section.
5) Drag and drop ttf, otf or ttc font files into Cute CUT Documents pane.
6) Restart Cute CUT or reload the My Fonts list.

Why does my exported movie has a watermark on it?

This is probably you are using the free version of Cute CUT. If you want to remove the watermark from your exporting movie, please purchase the Pro Upgrade.

I have bought Pro Upgrade on my iPhone. Need I pay it again for my iPad?

No, you have no need to pay it again for your iPad! Cute CUT is an universal app for iOS devices. Purchase once, your iPhone, iPod Touch and iPad can all be upgraded to Pro version. Once you have purchased Pro Upgrade on your one device, just use the same Apple ID account on your other device, when you want to buy again the system will notice that you have purchased it before and no fee will be charged. Then Cute CUT will be upgraded to Pro automatically.

Why does Cute CUT keep crashing and how can I fix it?

There are times where Cute CUT will crash because your device is in low memory state and needs to be restarted. It is also recommended that you restart your device after you update or re-install Cute CUT. If restarting your device does not fix your issue, please contact us.

How to make a PiP movie in Cute CUT?

Cute CUT supports playing 2 videos at the same time in single movie. So making a PiP movie in Cute CUT is possible. And it is very simple to create a PiP movie in Cute CUT. This video demonstrates how to make a PiP movie in Cute CUT.

How to quickly resize video/image in Cute CUT?

By double tap the preview area of video/image segment in edit mode, you will get 2 resizing shortcuts. Using them you can resize your video/image segment quickly. This video demonstrates the usage of 2 resizing shortcuts in Cute CUT.


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